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Refund Policy

Refund Policy


Last Updated: 01 04 2026

Thank you for shopping at InnerGlow.lk. Your satisfaction is important to us, and we strive to ensure you have a smooth and enjoyable shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.


Returns

We accept returns within 7 days from the date of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase (receipt or order confirmation) is required



Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

  • Your refund will be processed to your original payment method
  • Refunds will exclude shipping charges unless the return is due to our error
  • It may take a few business days for the refund to reflect in your account, depending on your bank or payment provider


Exchanges

If you wish to exchange an item (size, color, or style), please contact us within 7 days of receiving your order.

We will guide you through the exchange process based on product availability.


Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards
  • Personal care items (if opened or used)
  • Customized or personalized products
  • Items marked as final sale


Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

  • Please contact us within 48 hours of delivery
  • Provide photos as proof
  • We will arrange a replacement or full refund at no extra cost


Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our mistake
  • If the return is approved due to an error on our part, we will cover the shipping cost


Processing Time

  • Returns and refunds are processed within 5–7 business days after receiving the returned item
  • Additional time may be required depending on your payment provider


Contact Us

If you have any questions about our Refund Policy, feel free to contact us:


We are always here to help and ensure your experience with InnerGlow.lk is smooth and satisfying.